Frequently asked questions

No. The customer scans the QR code on the table or at the till, and the loyalty card opens directly on their phone. The card is added to Apple Wallet or stays on the phone as a card. There is no separate app to download and no account to set up.

The loyalty card is a card that is added to Apple Wallet on iPhone and lives on the phone on Android. It never gets lost, it is always at hand, and the counter on the card updates on its own as you add stamps.

That is not a problem. Your barista can find the customer in the panel by name or phone number and add the stamp by hand. The card keeps collecting on the customer’s phone.

Setup usually takes one day. You open the account, set your café’s name, logo and loyalty rule (for example 10 stamps = 1 coffee), place the QR code and train the barista in five minutes. You can register your first regular on the same day.

No. The phone or tablet you already have is enough, because the panel runs in the browser. A POS integration is not required. Sadakio can work independently, alongside your current till.

No. Baristas sign in with their own PIN and see only the "find the customer, give a stamp" screen. Revenue, reports and campaign settings are open only to the business manager.

Yes. Multiple locations and central management are supported. You get reports per location and set roles. For details, see the Multi-location page and the Chain plan on the Pricing page.

The customer data collected belongs to your business. The data is kept on secure servers. We do not sell your customer list and do not share it with third parties for marketing. Sadakio only processes this data on your behalf.

We build the system with the principles of KVKK, Türkiye’s data protection law, in mind. The customer gives explicit consent at sign-up, can manage their communication permissions and can have their record deleted whenever they wish. We provide the structure your business needs to meet its data controller obligations, and we work with you to adapt your legal texts to your own terms.

Yes. A customer can stop campaigns and notifications whenever they like. This preference is applied automatically, and no marketing messages are sent to that person.

Sadakio comes ready for cafés and coffee shops, restaurants, beauty salons and markets. Screens and wording adapt to your sector: stamps in a café, appointments in a salon, points or cashback in a market. It suits everything from a single location to a growing chain.

Yes. The loyalty logic works in any business. Our ready-made solutions cover restaurants, beauty salons and markets, all listed on the sectors page. If you are in a different sector, we plan the setup with you. Write to [email protected].

Yes, as optional modules. With the ordering module the customer can open the menu and order from the same QR code. With the Website and Menü Pro modules you increase your online visibility. Details are on the Pricing page.

All plans and prices are listed clearly on our pricing page. Payment is made online by card, it is a monthly subscription and you can cancel at any time. If you are unsure, we can choose the right plan for your café together: [email protected].

Yes. With Start free you can open your account and start setting up your café today. 14 days free, +30 days after your first 20 stamps, no card needed. If you would like to see a demo first, write to us and we will set it up together.